Refund & Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
Return Process
To start a return, contact us at upgradetoi.business@gmail.com.
Once your request is approved, we will provide you with the return instructions and address. Returns sent without prior approval will not be accepted.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
We do not charge any restocking fees.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- used items
- sale items
- gift cards
- personal care items
Exchanges
To exchange an item, please return the original product and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to complete the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at upgradetoi.business@gmail.com.
EU Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.